I love Having Lara working with me. She is a great listener and never makes judgements on anyone's situation.
Lara works super hard, she listens to the client and follows their wishes, helping to find a solution and execute it with energy and good humour.
I completely trust Lara with sensitive situations and she always works with integrity and a respect for confidentiality.
Lisa Pantling;- Independent Social Worker, Professional Decluttering and Organising
I live on my own and have recently moved house and wanted some support in making this a smooth transition. This was made all the easier by Lara who provided me with all the support I needed. She managed this so well and the experience she has was clear to see, assisting with de-cluttering and moving in to my new home. She supported me through the whole process and was very knowledgeable and kind throughout. I would not hesitate in calling upon her help in the future, thank you
Mr D Edwards
Moving away from my life-time home, full of childhood memories, was extremely stressful for me. Not only was I sorting my own possessions, but also things that once belonged to loved-ones who had passed away, which made it very difficult. Having OCD made it much worse. Lara helped me go through some of these precious items with great understanding and patience, giving me emotional encouragement and practical suggestions in how to proceed, whilst leaving the decisions over what to keep to me.
Rachel S
Lara and I have worked together on a few projects and I have found her thoroughly professional and highly organised. Due to the nature of our work, sensitivity is really important and I've appreciated how Lara approaches tasks and conducts herself. I would recommend her services to colleagues and friends and look forward to continuing working together.
Ross Hunt
Property Solutions Specialist in Refurbishment, Compliance & Maintenance
I thoroughly recommend Lara. Friendly, professional and excellent at what she does. I instructed Lara to manage the packing up and sorting of a probate property along side another company arranging the shipping of the belongings abroad. Lara was efficient and reliable, she oversaw and managed the packing and sorting taking a lead when dealing with the other contractor. I felt I could completely trust her and nothing was too much trouble. I would work with her again and recommend her to other probate Solicitors.
Camilla Haggith-Khonje
Head of Wills, Probate and Life Planning team at Lennons Solicitors
Lara is amazing, She really gave me the kick start I needed to sort my small house out. I now have more space, storage and everything has a home.
I am in the process of getting her back again to help me with another room.
Would highly recommend, Lara is friendly, helpful, kind and non judgmental and she even takes the items to the charity shop you don't need.
Vicky L
Terms and Conditions
Best Advice
Advice is always given in good faith, however it is always the client’s decision as to whether or not to take such advice, to keep a particular item or to dispose of it. I will not accept liability for;
i) the consequences of any decisions you make
ii) assessing the value of any of your possessions
Handling Goods
Whilst I will always endeavour to handle your property with the utmost care, I will not accept liability for any loss or damage, however caused, during the course of providing the service. It is your responsibility to ensure that you have suitable and appropriate home insurance. I am unable to move or lift very large items. If this is required, you may want to arrange additional help from other parties.
Personal Safety
Prior to undertaking an assignment, you, the client, agree to disclose any information relating to the working environment that might put me at risk of harm or damage to my health.
I should be informed if there are any sharp or dangerous/hazardous objects, including medical needles, blades of any kind, broken or sharp objects or dangerous animals.
Should evidence of infestation be found, the session will cease until professional pest control services have been instructed.
Another member of the team will always know our whereabouts and timings of each session. This information will not be shared with anyone else unless for the purpose of our safety.
Other Suppliers and Services
On occasion, I may recommend the services or provide contact details for other service providers to you, but I will not accept any responsibility for their performance nor liability for any fees payable for their services or for any loss or damage that they may cause. For the avoidance of doubt, any contractual arrangements will be made directly between you and the supplier.
Confidentiality and Safeguarding
All information and conversations are kept completely confidential. The only circumstances in which your information will be shared is:
· If there are concerns you may harm yourself or anyone else
· There is evidence of a vulnerable person at risk of harm
If you have other professionals working with you and would like me to liaise with them, I will only share information that you have expressly consented to.
Consultation
There is no charge for your initial 30-minute telephone consultation. This consultation provides an opportunity to discuss your requirements; understand the services you are seeking and determine how we can best assist you. Following the initial telephone consultation an in-person consultation fee of £15.00 will be charged. This £15.00 will be deducted from the final invoice for the work undertaken, provided that the client proceeds with the booked service.
Booking Deposit
To secure a booking, a deposit of 50% of the fee for the initial three-hours booking is required. This deposit is payable at the time of booking and confirms the appointment. The deposit will be deducted from the final invoice for the work undertaken.
Charges and Payment Terms
Cash, bank transfer or debit cards are all acceptable payment methods.
Payment to be made at the end of each session. If payment is by bank transfer this should be completed on the same day.
Breaks/rest times are included within the time of the visit.
I am unable to take away rubbish or soiled items, however I am happy to take items to charity shops, homeless services or animal shelters depending on your preference.
Whilst a booking is based on a pre-agreed estimated period of time, it is not always possible to predict exactly how long a specific assignment will take. It may be necessary to book additional hours in order to finish a job and this will be agreed between you and I as and when required.
I will travel free of charge to destinations up to a 20-mile radius from my postcode. For trips over 20 miles, expenses of 45p per mile for the additional distance will be charged.
Cancellation and Alteration of Hours
All clients have the right to cancel or alter their appointment. However, if an appointment is cancelled or changed within 48 hours of the scheduled appointment time, the 50% booking deposit already paid will not be refunded.
Confidentiality and Privacy
Lara Neatly Does It is a member of the ICO (Information Commissioners Office) and adheres to all data protection and privacy guidance under the GDPR (General Data Protection Regulations).
Insurance Terms are available on request.
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