Most of the personal information we process is provided to us directly by you for one of the following reasons:
We also receive personal information indirectly, from the following sources in the following scenarios:
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Lara Tucker via email at email@example.com
(b) We have a contractual obligation.
(c) Legitimate Interests.
We use the information that you have given us for the reasons stated above.
We will share your personal details with one trusted individual if attending an appointment for personal safety.
We may share this information with a third party if you have provided explicit consent for this to happen, in order for an additional service to be provided that involves a third party.
We may share this information in order to comply with a legal request from enforcement authorities.
We share cookies with our third party partners Google Analytics and spam detection software. You can see how Google Analytics collects and processes it’s data at www.google.com/policies/privacy/partners/.
Your information is stored on a secure cloud-based service and, at times, on a back-up hard drive. Physical documents containing data (such as signed contracts) will be stored in a single secure location.
We keep personal information, such as name, address, email and contact numbers for 6 years from the final data of service, or 2 years from the last date you expressed interest in our service. Exceptions include if monies were still outstanding, as contact details will remain on file until all aspects of the contract, such as payment, have been fulfilled.
We dispose of your information by securely shredding any physical documents containing personal data and by deleting electronic files containing personal data.
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
Please contact Lara at email@example.com if you have any concerns and wish to complain. We value the opportunity to look into your concerns.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113