Contact Details
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We also receive personal information indirectly, from the following sources in the following scenarios:
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Lara Tucker via email at info@laraneatlydoesit.co.uk
(b) We have a contractual obligation.
(c) Legitimate Interests.
We use the information that you have given us for the reasons stated above.
We will share your personal details with one trusted individual if attending an appointment for personal safety.
We may share this information with a third party if you have provided explicit consent for this to happen, in order for an additional service to be provided that involves a third party.
We may share this information in order to comply with a legal request from enforcement authorities.
We share cookies with our third party partners Google Analytics and spam detection software. You can see how Google Analytics collects and processes it’s data at www.google.com/policies/privacy/partners/.
Your information is stored on a secure cloud-based service and, at times, on a back-up hard drive. Physical documents containing data (such as signed contracts) will be stored in a single secure location.
We keep personal information, such as name, address, email and contact numbers for 6 years from the final data of service, or 2 years from the last date you expressed interest in our service. Exceptions include if monies were still outstanding, as contact details will remain on file until all aspects of the contract, such as payment, have been fulfilled.
We dispose of your information by securely shredding any physical documents containing personal data and by deleting electronic files containing personal data.
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@laraneatlydoesit.co.uk if you wish to make a request.
Please contact Lara at info@laraneatlydoesit.co.uk if you have any concerns and wish to complain. We value the opportunity to look into your concerns.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Terms and Conditions
Best Advice
Advice is always given in good faith, however it is always the client’s decision as to whether or not to take such advice, to keep a particular item or to dispose of it. I will not accept liability for;
i) the consequences of any decisions you make
ii) assessing the value of any of your possessions
Handling Goods
Whilst I will always endeavour to handle your property with the utmost care, I will not accept liability for any loss or damage, however caused, during the course of providing the service. It is your responsibility to ensure that you have suitable and appropriate home insurance. I am unable to move or lift very large items. If this is required, you may want to arrange additional help from other parties.
Personal Safety
Prior to undertaking an assignment, you, the client, agree to disclose any information relating to the working environment that might put me at risk of harm or damage to my health.
I should be informed if there are any sharp or dangerous/hazardous objects, including medical needles, blades of any kind, broken or sharp objects or dangerous animals.
Should evidence of infestation be found, the session will cease until professional pest control services have been instructed.
Another member of the team will always know our whereabouts and timings of each session. This information will not be shared with anyone else unless for the purpose of our safety.
Other Suppliers and Services
On occasion, I may recommend the services or provide contact details for other service providers to you, but I will not accept any responsibility for their performance nor liability for any fees payable for their services or for any loss or damage that they may cause. For the avoidance of doubt, any contractual arrangements will be made directly between you and the supplier.
Confidentiality and Safeguarding
All information and conversations are kept completely confidential. The only circumstances in which your information will be shared is:
· If there are concerns you may harm yourself or anyone else
· There is evidence of a vulnerable person at risk of harm
If you have other professionals working with you and would like me to liaise with them, I will only share information that you have expressly consented to.
Consultation
There is no charge for your initial 30-minute telephone consultation. This consultation provides an opportunity to discuss your requirements; understand the services you are seeking and determine how we can best assist you. Following the initial telephone consultation an in-person consultation fee of £15.00 will be charged. This £15.00 will be deducted from the final invoice for the work undertaken, provided that the client proceeds with the booked service.
Booking Deposit
To secure a booking, a deposit of 50% of the fee for the initial three-hours booking is required. This deposit is payable at the time of booking and confirms the appointment. The deposit will be deducted from the final invoice for the work undertaken.
Charges and Payment Terms
Cash, bank transfer or debit cards are all acceptable payment methods.
Payment to be made at the end of each session. If payment is by bank transfer this should be completed on the same day.
Breaks/rest times are included within the time of the visit.
I am unable to take away rubbish or soiled items, however I am happy to take items to charity shops, homeless services or animal shelters depending on your preference.
Whilst a booking is based on a pre-agreed estimated period of time, it is not always possible to predict exactly how long a specific assignment will take. It may be necessary to book additional hours in order to finish a job and this will be agreed between you and I as and when required.
I will travel free of charge to destinations up to a 20-mile radius from my postcode. For trips over 20 miles, expenses of 45p per mile for the additional distance will be charged.
Cancellation and Alteration of Hours
All clients have the right to cancel or alter their appointment. However, if an appointment is cancelled or changed within 48 hours of the scheduled appointment time, the 50% booking deposit already paid will not be refunded.
Confidentiality and Privacy
Lara Neatly Does It is a member of the ICO (Information Commissioners Office) and adheres to all data protection and privacy guidance under the GDPR (General Data Protection Regulations).
Insurance Terms are available on request.
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