General Declutter

Terms and Conditions

Best Advice

Advice is always given in good faith, however it is always the client’s decision as to whether or not to take such advice, to keep a particular item or to dispose of it. I will not accept liability for;

i) the consequences of any decisions you make

ii) assessing the value of any of your possessions

Handling Goods

Whilst I will always endeavour to handle your property with the utmost care, I will not accept liability for any loss or damage, however caused, during the course of providing the service. It is your responsibility to ensure that you have suitable and appropriate home insurance. I am unable to move or lift very large items. If this is required, you may want to arrange additional help from other parties.

Personal Safety

Prior to undertaking an assignment, you, the client, agree to disclose any information relating to the working environment that might put me at risk of harm or damage to my health.

I should be informed if there are any sharp or dangerous/hazardous objects, including medical needles, blades of any kind, broken or sharp objects or dangerous animals.

Should evidence of infestation be found, the session will cease until professional pest control services have been instructed.

Another member of the team will always know our whereabouts and timings of each session. This information will not be shared with anyone else unless for the purpose of our safety.

Other Suppliers and Services

On occasion, I may recommend the services or provide contact details for other service providers to you, but I will not accept any responsibility for their performance nor liability for any fees payable for their services or for any loss or damage that they may cause. For the avoidance of doubt, any contractual arrangements will be made directly between you and the supplier.

Confidentiality and Safeguarding

All information and conversations are kept completely confidential. The only circumstances in which your information will be shared is:

· If there are concerns you may harm yourself or anyone else

· There is evidence of a vulnerable person at risk of harm

If you have other professionals working with you and would like me to liaise with them, I will only share information that you have expressly consented to.

Consultation

There is no charge for your initial 30-minute telephone consultation. This consultation provides an opportunity to discuss your requirements; understand the services you are seeking and determine how we can best assist you. Following the initial telephone consultation an in-person consultation fee of £15.00 will be charged. This £15.00 will be deducted from the final invoice for the work undertaken, provided that the client proceeds with the booked service.

Booking Deposit

To secure a booking, a deposit of 50% of the fee for the initial three-hours booking is required. This deposit is payable at the time of booking and confirms the appointment. The deposit will be deducted from the final invoice for the work undertaken.

Charges and Payment Terms

Cash, bank transfer or debit cards are all acceptable payment methods.

Payment to be made at the end of each session. If payment is by bank transfer this should be completed on the same day.

Breaks/rest times are included within the time of the visit.

I am unable to take away rubbish or soiled items, however I am happy to take items to charity shops, homeless services or animal shelters depending on your preference.

Whilst a booking is based on a pre-agreed estimated period of time, it is not always possible to predict exactly how long a specific assignment will take. It may be necessary to book additional hours in order to finish a job and this will be agreed between you and I as and when required.

I will travel free of charge to destinations up to a 20-mile radius from my postcode. For trips over 20 miles, expenses of 45p per mile for the additional distance will be charged.

Cancellation and Alteration of Hours

All clients have the right to cancel or alter their appointment. However, if an appointment is cancelled or changed within 48 hours of the scheduled appointment time, the 50% booking deposit already paid will not be refunded.

Confidentiality and Privacy

Lara Neatly Does It is a member of the ICO (Information Commissioners Office) and adheres to all data protection and privacy guidance under the GDPR (General Data Protection Regulations).

Insurance Terms are available on request.

LARA NEATLY DOES IT
Contact 07990694844

GENERAL DECLUTTER